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Carrots and Sticks Don't Work: Build a Culture of Employee Engagement with the Principles of RESPECT, by Paul L. Marciano
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Advance praise for Carrots and Sticks Don't Work:
"Paul Marciano provides a wealth of prescriptive advice that absolutely makes sense. You can actually open the book to any chapter and gain ideas for immediate implementation." -- Beverly Kaye, coauthor of Love 'Em or Lose 'Em
"This book should be in the hands of anyone who has to get work done through other people! It's an invaluable tool for any manager at any level." -- John L. Rice, Vice President Human Resources, Tyco International
"Carrots and Sticks Don't Work provides a commonsense approach to employee engagement. Dr. Marciano provides great real-world insights, data, and practical examples to truly bring the RESPECT model to life." -- Renee Selman, President, Catalina Health Resources
"The RESPECT model is one of the most dynamic, engaging, and thought-provoking employee engagement tools that I have seen. Dr. Marciano's work will help you provide meaningful long-term benefits for your employees, for your organization, and for yourself." -- Andy Brantley, President and CEO, College and University Professional Association for Human Resources
"This book provides clear advice and instruction on how to engage your team members and inspire them to a higher level of productivity, work satisfaction, and enjoyment. I am already utilizing its techniques and finding immediate positive changes." -- Robert Roth, Director, Accounting and Reporting, Colgate Palmolive Company
The title says it all: Carrots and Sticks Don't Work.
Reward and recognition programs can be costly and inefficient, and they primarily reward employees who are already highly engaged and productive performers. Worse still, these programs actually decrease employee motivation because they can make individual recognition, rather than the overall success of the team, the goal. Yet many businesses turn to these measures first―unaware of a better alternative. So, when it comes to changing your organizational culture, carrots and sticks don’t work!
What does work is Dr. Paul Marciano's acclaimed RESPECT model, which gives you specific, low-cost, turnkey solutions and action plans-- based on seven key drivers of employee engagement that are proven and supported by decades of research and practice―that will empower you to assess, troubleshoot, and resolve engagement issues in the workplace:
Recognition and acknowledgment of employees' contributions Empowerment via tools, resources, and information that set employees up to succeed Supportive feedback through ongoing performance coaching and mentoring Partnering to encourage and foster collaborative working relationships Expectations that set clear, challenging, and attainable performance goals Consideration that lets employees know that they are cared about Trust in your employees' abilities, skills, and judgment Carrots and Sticks Don't Work delivers the same proven resources and techniques that have enabled trainers, executives, managers, and owners at operations ranging from branches of the United States government to Fortune 500 corporations to twenty-person outfits to realize demonstrable gains in employee productivity and job satisfaction.
When you give a little RESPECT you get a more effective organization, with reduced turnover and absenteeism and employees at all levels who areengaged, focused, and committed to succeed as a team. In short, you get maximum ROI from your organization's most powerful resource: its people!
- Sales Rank: #21502 in Books
- Published on: 2010-07-05
- Original language: English
- Number of items: 1
- Dimensions: 8.50" h x .79" w x 5.80" l, .96 pounds
- Binding: Hardcover
- 256 pages
About the Author
Paul Marciano, Ph.D. is an entrepreneur, consultant, speaker, and president of Whiteboard, a human relations consulting firm committed to helping organizations cultivate, manage, and grow their human potential. Dr. Marciano earned his master’s and doctorate degrees in clinical psychology at Yale University and has served on the faculties at Davidson College and Princeton University.
Most helpful customer reviews
1 of 1 people found the following review helpful.
A must read for all team and company leaders
By Sergio Sedas
This book is a great resource for team leaders, managers, directors and CEOs. I found the RESPECT model they propose insightful and immediately useful to gain engagement, loyalty and trust. There are simple diagnostics tools and great examples that helped me see where I was and how I can improve and make positive changes. I am using it, and recommending my staff and team to read it.
1 of 1 people found the following review helpful.
Best Book I've Read to Date on Organizational Management
By MikeD
I've been a manager in one form or another for the past 20 years, and I completed my MBA three years ago. This book is truly head and shoulders above all others I've read on management and productivity. Before I read it, I had not even heard of the concept of "Employee Engagement" and the impact it has. Nor did I realize that the methods I've been using for years are a waste of everyone's time. Simply stated: the "Carrot and Stick" method of management is over a hundred years old. Whether or not it was effective back then is questionable; but it is clear that it is totally ineffective today, not to mention counterproductive.
Each chapter on the RESPECT model starts out with a self-assessment (where you can frankly evaluate your own behavior and leadership approach) and ends with turnkey strategies for fostering the topic of the chapter (Recognition, Empowerment, Supportive Feedback, etc.). I have already bought three copies of the book for other managers at my company and have encouraged others to read it as well. I'll probably end up buying five more copies. This is NOT the type of book you read and then loan out to others. I'm going to hold on to my copy and refer to it frequently throughout the next year.
I also like the real examples used to describe the type of enviornment that is destructive to engagement and deadly to productivity.
The ONLY negative I found in this book (and it's minor) was the contradiction in examples of giving Positive Praise. On page 95 (under "Specificity), Dr. Marciano says not to use weak praise like "Good job!" as it is way too vague. Instead, he says (rightfully) that you should be specific about what the person did, how they acted, and the positive impact to the company. Then just two pages later (97) he gives an example of David Bayes (as an example of well done positive feedback) telling people "The reason I brought you in today is to let you know you're doing a really great job..." (without any real specificity). Finally, on the next page (98) he talks about the power of a Yellow Sticky and how an employee would feel positive about finding a yellow sticky note on their computer (from their boss) saying "Good Job!"
Am I being nitpicky? Yes. Is that truly the ONLY problem I had with the book? Absolutely!
If you are a business owner, executive, manager, or supervisor, you owe it to yourself to buy this book. After reading it, you will very likely conclude that others in your organization need to have their own copy. I give it my highest recommendation.
1 of 1 people found the following review helpful.
Makes Me Want to Say YES!!
By Lauren Gayl
I don’t know about you, but I read a lot of books on HR, Sales, Engagement, Motivation, Organizational Structure, etc. and every once in awhile a book comes along that makes me want to say YES, this is what it’s all about, he nailed it. And then I want to share that book with my clients and everyone I know who has a leadership role in a company.
Carrots and Sticks Don’t Work: Build a Culture of Employee Engagement with the Principles of RESPECT™ by Paul L. Marciano, Ph.D. is one of those books. Paul really understands people and human capital management and his book provides highly workable solutions for maximizing business relationships and results. Awesome!!
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